RIF Luminaires, located on Boulevard Molinari, 13008 MARSEILLE, in its capacity as data controller, attaches great importance to protecting and respecting the privacy of its customers.
The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you may provide to us via our site. www.rif-luminaires.com or by telephone or email.
The information we collect
We may collect and process the following data:
Account details :
- Your login details (user ID, email address and password).
- Your profile information (name, company name, telephone number, postal address, VAT number).
- The Internet Protocol (IP) address of your computer.
Our site is hosted on Odoo, which supports the secure storage of personal data through a combination of database management best practices, encryption, and access controls, while providing tools to help businesses comply with data protection regulations. To find out more, visit Règlement général sur la protection des données (RGPD) | Odoo.
Personal data we collect when you contact our Customer Service department
Query data
- Details of your request or complaint (including date, time, subject and content of your request).
- Content of your exchanges with Customer Services.
- Any other data considered necessary to process your request or complaint.
- 5 years after your last connection or interaction with RIF, if you have not closed your account;
- 1 year after your account has been closed, unless an after-sales service file has been opened as part of the guarantee for one of our products.
- Financial data (e.g. payments, refunds, etc.) is kept for the period required by applicable tax and accounting laws.
- Vous communiquer des informations sur To send you information about RIF and its latest news (newsletters). et ses nouveautés (newsletters).
- As part of the transport of orders.
- We implement and maintain advanced technical measures to ensure that your personal data is stored and used in a confidential and secure manner;
- We restrict and limit access to your personal data, and monitor who accesses, uses and transfers your personal data;
- Employees who have access to your personal data are required to comply with our internal policy on the protection of personal data and with their confidentiality obligations;
- The service providers with whom we share your personal data are required to comply with all applicable confidentiality and personal data protection obligations.
- Access, rectify and delete your personal data;
- To restrict or object to their processing;
- Indicate that you do not wish to receive commercial information;
- You can exercise some of these rights directly in your settings, for example the right to rectify and delete your personal data, or the right to set your communication preferences;
- To exercise other rights (access or portability of your data, restriction or opposition to the processing of your personal data), please contact us by e-mail at: conseil@rif-crea.com
How long we keep your data
Your Personal Data is archived at the end of the following periods:
However, the following categories of Personal Data are likely to be kept for different periods of time:
Why we use your personal data
We mainly use your personal data to enable you to enjoy the RIF site, but also to fulfil our legal or regulatory obligations.
To promote the RIF Luminaires service
We use your account data, subscription data, usage data and technical data for the following purposes:
To manage your Customer Service requests
We use your account and request data to manage your Customer Service requests, for example:
- When you contact our Customer Service department with a request
- When you want to exercise the rights you hold over your personal data.
This use of your personal data is necessary to allow us to respect our obligations resulting from the contract which binds us to you, or where your rights are concerned, the laws and regulations on the protection of personal data to which RIF Luminaires is subject.
How we share your personal data
- Transmitted to our carriers as part of order tracking
- When we are legally obliged to do so or if we believe in good faith that it is necessary to do so in order to respond to any claim against RIF, to comply with any legal request, to enforce any contract entered into with our customers, such as the General Terms and Conditions of Sale and this Privacy Policy in the event of an emergency involving public health or the physical integrity of a person, as part of enquiries and investigations, or in order to guarantee the rights, property and safety of RIF, its customers and more generally any third party;
- In the event that we sell or acquire a business or assets, we reserve the right to share your Personal Data with the prospective seller or buyer of such business or assets. If RIF or any of its assets are acquired by a third party, the data in our possession will, where appropriate, be transferred to the new owner.
How we protect your personal data
We implement measures to protect your personal data from unauthorised access, use or disclosure, including the following:
Links
By clicking on certain links on our site, you may be redirected to external sites. We accept no responsibility for the privacy practices of these other sites and encourage you to read their privacy policies carefully.
How to exercise your rights
In accordance with the laws and regulations applicable to the protection of personal data, you have the right to :
Insofar as the processing of your personal data is based on your consent, you may withdraw such consent without affecting the lawfulness of the processing of your data prior to such withdrawal;
We are committed to enabling you to exercise the rights you hold over your data:
Please note that we reserve the right to verify your identity before responding to your request.
If you are not completely satisfied with our response, you may submit a complaint to the relevant personal data protection authority.
Changes to our Data Protection Policy
We regularly check the compliance of our Data Protection Policy (at least once a year), in particular to ensure that it complies with new legislation and regulations on the protection of personal data.
Version updated on 02/08/2024